Blog

FMLM Belfast conference, Riverside Portadown

Presented at FMLM Belfast conference, 9 March 2017.  Download pdf here At this largely secondary care event, it was an honour to be awarded runner up.

An Empty Waiting Room – What’s Not To Like?

“A year ago in February 2016 we took the plunge and embarked on GP Access. The time between making that decision and going live was barely 4 weeks, but in that time Harry and his team analysed our data, gave us information about staffing levels, leaflets and publicity for our patients and training for staff. Since […]

Ballywalter dives into askmyGP

Ballywalter, population 2,027, lies on the Ards peninsula in Co Down.  Just smell the sea! In the first full week (from 16th January) 72 patients used askmyGP to get help from the 5,200 patient surgery.  That’s 20% shifting channel from telephone to online.  Since then it has risen closer to 30% and the effects are growing. […]

GP Dr Philip Lusty witnesses a miracle in Portadown

Dr Philip Lusty writes: “I’ve just witnessed a miracle and it happened in Portadown… Portadown, a large town in Northern Ireland has had significant negative publicity lately with the threatened closure of a neighbour general practice  leaving this month 5000 patients without a GP and potential list dispersal.   The stress and strain this has […]

The Dover Chart Collection

Play the top 70 charts as fast as you like – there’s a picture surprise at the end.  

Millbrook Surgery, Castle Cary, a patient writes…

Greenway Belfast: GP & patient experience

Greenway Practice in Belfast launched a demand led system on 26 April 2016, initially with GP telephone response, adding the askmyGP online channel in July.  We look at the operational effects and quote GPs, staff and patients before and after the change. Presented for RCGP Annual Conference, Harrogate, 6-7/10/16, but not as an official poster – […]

Northern Ireland: happier GPs, happier patients

GPs, staff and patients from four practices in Northern Ireland explain how they have transformed their working lives through adopting a demand led system. “Patients were angry because they were waiting so long.” turns to “They’re loving it now” – receptionist. “From being very skeptical… I’m very positive”  Donna Casey, manager “Our big concern was that […]

Northern Ireland GPs show us how

Unusual, but I was rendered pretty nearly speechless this week when a blog appeared on the BMA Northern Ireland Community page. They lead with an outcome which is vital for patients. They present the context, tougher in NI than other parts of the UK because of fewer GPs per patient. They talk about method, rather than […]

Doing what, officially, cannot be done

A couple of things this week have given us great joy at GP Access, and I make no apology for talking about them because we need to turn around the prevailing wind of moans. The first was talking to Rupert Bankart about his practice in Peterborough.  For all the reasons which bedevil general practice at […]