Our vision: to transform access to medical care.

The essential survival manual for Training Partners

You’ve been recruited. You’ve accepted the Partner Agreement. As a GP Access Training Partner, you’ve been added to Capsule CRM (our contacts database), Google Mail (for your email account), OneDrive (our shared cloud drive) and Yammer for internal conversations and for sharing news, ideas and successes (by the way…you need to bookmark these for quick access). You’ve been added to all circulation lists. You will have received information about ordering business cards, and if you have provided a picture and bio you have been added to the People page (be sure to try the map link at the bottom).

Now what?

The two main aspects of the Training Partner role are sales and delivery. Whilst preferred sales techniques vary from one training partner to another, the overall approach is meant to be flexible and adaptable to deliver the programme as needed to the customer.

Prepare to adapt to a whole new way of working. Our entire team works remotely from around the UK, and we rely heavily on our online systems. Most of our team meetings are held via GoToMeeting web conferencing, except for two 24-hour training events per year held in grand style. Working in this way, it’s important that partners don’t feel they are working in isolation and that they don’t suffer in silence. Effective and efficient communication within the team and with our customers is an absolute necessity to being part of GP Access!

In addition to our own online systems and cloud-based files storage, our customer-focussed resources are also referenced by hyperlink. This requires our training partners to adopt a style of learning/working/networking that may be quite different from what they have previously experienced. The method of choice is very much ‘learning by doing’ and involves searching, digging out, asking questions and trying things to be able to advise the customer when they also need to use the resources, webpages and links.

Questions you may have about delivering a Launch:

  • What do I need to do?
  • When do I need to do it?
  • How does it all fit together and what is relevant to me?
  • How do I find what I need?
  • Where do I go for support?

You will need to become familiar with our website and our programmes.

All the essential resources are found on our website (search by keyword or choose what you need from the menu), on Capsule CRM, on the shared drive (OneDrive) or on your customers’ private GP Access webpages (see Sample Practice page here). The web address for a practice’s private webpage is recorded on Capsule under the address for the practice’s own website. You can simply click on the address and you will see the links for the customer’s personalised forms and reports for the launch programme, the Launch Programme Timeline, the askmyGP Programme Timeline and Loadmaster. The only way to learn all resources is to study them, try them out and ask questions. 

Here is a selection of ‘useful ‘TP links‘ that you can paste straight into emails. You should bookmark this link for easy reference.

Prospects and sales come to us through many channels, eg trade shows and journals, telephone or web enquiries, LinkedIn, word of mouth and many other ways. All contacts are stored on Capsule CRM and each entry is tagged to indicate area of the country, type of system used (eg EMIS, TPP, other) and other notations from which lists can be filtered and used by partners. Training partners are free to contact individual practices within their own local area to initiate a relationship and to try to negotiate a sale but only after they have read all previous notes and emails recorded on Capsule for the contact. It is important not to interrupt a relationship that has already been initiated by another training partner. The following are useful tools to enhance your initial contact:

  • From the TP Links page, you can access our ‘Leading Change Questionnaire‘ for the key decision-makers to complete.
  • We offer an introductory meeting (on site or remote) called Pathfinder. If a practice invests in this step and then launches, the cost of Pathfinder is applied toward the cost of the launch programme.
  • Training partners help practices get ready for change. Telephone triage is an effective bridge to help move practices from traditional to online, but it is possible for practices to go straight from traditional to online, IF they lay the foundation with necessary preparation and understanding.

Payment for Training Partners

Per the Partner Agreement, a separate page shows fees and expenses.

What we charge for our programmes is generally based on practice size and other factors. Have a look at the TP Links page for up-to-the-minute pricing. The Operations Manager sends a sales agreement via Adobe EchoSign when the customer is ready to purchase a Pathfinder or a Telephone Launch or askmyGP change programme. Practices are invoiced when they e-sign the sales agreement. The training partner invoices GP Access when the Ops Manager confirms that payment has been received from the customer and the pre-VAT total that has been paid. Practices have 21 days to pay, so the soonest the partner can expect to be paid will be a month or so after the sales agreement is signed.

So…where do you go for support? If you have any questions at all or need help with anything at all, please call or email Harry or the Operations Manager. Some 1:1 time can be set up by phone or Skype. Also, if you spot any broken links or information that has not been updated, please let us know.

Operations Manager

 

Check for contact information on our Contacts page.