Our vision: to transform access to medical care.

Duration of consultations over time

Average durations stable through change

Average durations stable through change

We’ve found that the average duration of consultations changes little even when the mode changes from largely from face to face to telephone, although telephone is around half the time. System change took place some time in our first chart, but you can’t tell when.

Duration longer, but unsustainable

Duration longer, but unsustainable

The second practice made the change in the same time period, with equally little effect. But notice that the average times are 13 minutes face to face and 7 by phone. Demographics are similar, GP experience similar, just deciding to take longer.  Coupled with a low resolve rate this proved to be unsustainable, but going back to a traditional system with 15 minute appoinments meant that waits went up and patients had to be turned away.

Durations shorter over time

Durations shorter over time

Change does often occur over time. In the third practice on a monthly view, average phone consultations have become shorter as confidence has grown. We help learning and development through our GP Teleconsulting Mastery eProgramme, and can break down these charts to individual clinician level if you so choose (may depend on clinical system).

Is there a lower limit? We don’t know, and it isn’t a race, but few practices are consistently below 4 minutes average.