Our vision: to transform access to medical care.

Waiting days tumble

Waiting days Dover chart

Waiting days Dover chart

For patients, the days waiting to see a GP may be the most important measure.  Practices start from many different points, this one nine days on average, but all fall to around 1 day.

The chart shows the difference in days between booking and appointment.  In a healthy system, telephone is almost all same day.  Patients soon get used to phoning for the same day, so long as it works.  Face to face has an average more than zero, as a few patients want to wait.

Patient expectations change, so that where in a traditional system anxiety about the shortage of appointments or need to see a named GP drives then to book ahead, they stop having to do so.  Note that where a patient tries repeatedly to book an appointment but is turned away, this is not recorded.  This means that the true waiting days in a traditional system may be even longer than the chart shows.

Waiting days increasing by month - and solved

Waiting days increasing by month – and solved

Zoom out to a monthly view to see longer trends.  In this example, a practice sensed that waiting times were extending but had no data.  The worrying trend became clear, waits were rising from average of 5 to approach 10.  Then they took decisive action, with dramatic results.