“People were frustrated that they couldn’t see a clinician when they wanted to.”
“By about 10am we were having to turn people away.”
“We were taking a lot of abuse on reception. They saw us as a barrier.”
“We’ve seen growth in our business as word has got around town.”
“Now patients are speaking to their usual GP all the time.”
“I can only see positives”
By the way, walk-ins have dropped from 30% to 3%. There’s just no need to queue.
Curious about how the change looks in terms of data? Login on our Navigator demonstration.