This 10.000 list practice in Salford was struggling with frustrated doctors unable to meet the demands of frustrated patients. Receptionists were stuck in the middle, taking abuse from patients and unable to help them. Then they changed.
The slides tell a story, but it is isn’t finished. Dr Jeremy Tankel is that rare breed of GP able to combine the operational with the clinical aspects of general practice. His team is engaged in relentless pursuit of better.