Telephone consulting in a multi language practice

Many GPs ask whether a telephone led model can work with a multi language population. Little London surgery in Walsall provides a case study showing how the effect of language ability can be measured before and after the change, and while adaptations are made, the system as a whole works better than traditional models.

Poster written with Dr Albert Benjamin and presented at RCGP Conference 2-4 Oct 2014.

For best viewing and printing, download as a pdf P289 RCGP poster multi language.

P289 RCGP poster multi language AB

 

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