Tele-First letter from Professor Martin Roland

Cambridge header                                                                                                                                                                           9 March 2015

To practices using ‘GP Access’

We are delighted to be working with GP Access practices on Tele-First’, a research study designed to understand the effects and outcomes of a GP telephone-led system in general practice. The project is funded by the National Institute for Health Research and will extend over the next two years.

An important part of our work will be analyses of the operational performance of practices, which we are doing through the Navigator suite provided by GP Access.  I understand that they are offering you a free service, feeding back to you the full suite of measures which you can use for your own improvement efforts, presentations to patients, CCGs and so on. Their data extraction is funded from our research grant and all you will need to do is run their standard report from your clinical system at quarterly intervals, uploading via the usual route to GP Access.

I would like to reassure you that we will hold your data according to our strict information governance rules. We will receive no patient identifiable data and no practice will be identified in any published material unless by agreement with you individually.

 

Yours sincerely,

MR sig

Professor Martin Roland FRCGP

Professor of Health Services Research

The Primary Care Unit
University of Cambridge
Forvie Site, Robinson Way
Cambridge, CB2 0SR

Tel: +44 (0)1223 763830
Fax: +44 (0)1223 762515
mr108@cam.ac.uk
www.cchsr.iph.cam.ac.uk

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