“If we offer unlimited access to a GP we’ll be buried in demand” is the oft-stated assumption. The Elms practice in Toxteth, Liverpool, has been able to offer unlimited access for over two years since April 2014, and demand studied here. The response time to speak to a GP has speeded up to a median of 15 minutes, with all patients offered same day if they need to see a GP. Demand is flat, slightly falling, and face to face appointments have continued to fall, saving 20% of GP working hours.
Poster written with Dr Chris Peterson and presented at RCGP Conference 2-4 Oct 2014.
For best viewing and printing, download as a pdf P286 RCGP poster unlimited access.