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The Dover Chart Collection

Play the top 70 charts as fast as you like – there’s a picture surprise at the end.  

Greenway Belfast: GP & patient experience

Greenway Practice in Belfast launched a demand led system on 26 April 2016, initially with GP telephone response, adding the askmyGP online channel in July.  We look at the operational effects and quote GPs, staff and patients before and after the change. Presented for RCGP Annual Conference, Harrogate, 6-7/10/16, but not as an official poster – […]

webGP/eConsult at EMIS National User Group

Presented by Dr Murray Ellender, CEO of Hurley Innovations Ltd, at EMIS National User Group, East Midlands Conference Centre, 23 September 2016. Continued below. webGP/eConsult is a competitor product to our own askmyGP.  We compare them here. Please note that GP Access in no way endorses the views expressed by Dr Ellender.  

askmyGP patient feedback

“Fantastic service great for busy people” “It would be extremely hard to use this service if I was working full time” These two consecutive pieces of feedback came in from patients yesterday and made me smile.  Exactly the same service provided by two excellent practices produces two such different reactions. Since we started askmyGP, feedback […]

Digital dreams, uncomfortable truths

How many times have you heard the promise that patients will self care with health apps and websites instead of bothering their GP?  And then compared the promise with the daily reality of demand slowly, steadily ratcheting up? I wrote The Diversion Myth over a year ago and I’m glad to say we can revisit it […]

A sobering week for the “GP at scale” crowd

So much has been staked on the promised land of “General Practice at scale” that I always look out for new reports on the evidence.  It has moved me to do my own research too. Nuffield Trust published their latest review on Large Scale GP in England last week. Plough through 47 pages if you […]

Northern Ireland: happier GPs, happier patients

GPs, staff and patients from four practices in Northern Ireland explain how they have transformed their working lives through adopting a demand led system. “Patients were angry because they were waiting so long.” turns to “They’re loving it now” – receptionist. “From being very skeptical… I’m very positive”  Donna Casey, manager “Our big concern was that […]

EFPC 2016 Digital access, efficiency and equity

Presented at the European Forum for Primary Care annual conference. Riga, 4-6 September 2016. A pdf version of the poster can be downloaded here:  EFPC Riga Digital channels v1

EFPC 2016 Practice size and patient satisfaction

Presented at the European Forum for Primary Care annual conference. Riga 4-6 September 2016. A pdf version can be downloaded here:  EFPC Riga Satisfaction & list size v1.

Pulse: does telephone triage reduce GP workload?

Back in April I was asked by Pulse to write an article for their debate, “Does telephone triage reduce workload?” and offered the princely sum of £120.  After I’d written and submitted it as agreed in good faith, they decided that only the views of GPs would be printed.  To be fair to Pulse I suppose that […]

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