Our vision: to transform access to medical care.

Dissed in the Daily Mail – front page, oh joy!

I’ve had to re-write the whole thing because, deep joy, we’ve made it to the front page of the Daily Mail.  And as everyone knows, the only good news in DM is royal babies so to be traduced in such huge type is truly living the dream.


You can read the fully made up Mail Online version here.  We even made it to the leader page where they deliver the knock out punch, “This scheme’s advocates should think again.”

What’s funny about DM is the setting up of falsehoods so easily overturned.  “3 minute phonecalls” – no, the average is 5, but they can vary quite a lot.  But then we measure the duration rather than just inventing numbers.  It’s so much harder work.

“Campaigners warn that some, particularly the elderly, might be fobbed off or end up going to casualty.”  Yeah, but then I discovered the pioneers because they had lower A&E numbers.  And we have 6,798 patient feedbacks which are overwhelmingly positive, with the elderly especially so.

Forgive me for quoting directly from the Mail’s online comments.  There’s the predictable

“Bet the immigrants don’t have to be questioned on the phone.”

the worrying

“My doc has an online questionnaire and generally a three week wait to see a doc.”

and the well informed

“I had this two weeks ago. GP rang me, quick discussion on my problem and she called me into her surgery the very same morning and saw me. Turns out is was fairly serious, so it worked well for me.”

The patients get it.

Harry Longman

PS New evidence this week looking at the GP PES shows how good access is shining through.  This is worth a click:  Analysis of access in large GP groups.


One response to “Dissed in the Daily Mail – front page, oh joy!”

  1. Tony Kelpie says:

    This is the Mail’s version of the ‘telephone consults don’t work’ response that some doctors -and nurses and managers- make, without having thought deeply about what ‘work’ means.
    If phone consultation is seen as an alternative to face-to-face then yes, it does not work.
    If phone consultation is used to supplement face-to-face care, facilitating the delivery of personal care throughout the year, it works brilliantly for both doctor and patient.

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