askmyGP Launch – for practices and patients

Online entry offers convenience for patients

Online entry offers convenience for patients

Online access needs demand-led thinking

Seeking help online offers patients a leap in service, convenience, timeliness and quality.  For GPs, being able to see a detailed history before seeing the patient means saving minutes every time, freeing up capacity for those most in need.

Patients want to change, and want to help their GP help them, but to do so they need to trust the service and know that they will receive a rapid response.  Otherwise there will be low usage and no benefit.

askmyGP is our eConsult service and the launch programme enables the practice to deliver on the promise and keep patients coming back online every time.

  1. Consensus – all the partners need to agree on the need for change, and commit to see it through.  We help you reach the decision through staff and leadership surveys.
  2. Preparation – communicating with patients (leaflets, video, posters), training your team, demand and capacity planning, all led by your personal training partner, and all essential to a smooth launch.  This four week period flies past with a growing momentum.
  3. Launch day – the focus for changing the whole system works best through a single event, gets everyone working and soon thinking differently, and creates the movement among patients.
  4. Adapt and refine – over the next eight weeks we work with you dealing with questions and problems, feeding back on performance and all the numberless events that happen with change.
  5. Waypoint – at the end of the launch programme, we help you take stock of the ground covered so far with our comprehensive analysis, staff and patient surveys.  It’s a point on the journey of continuous improvement, so patients and practice increasingly see askmyGP as the normal way of life.

See more details on the askmyGP Launch features and benefits.

The investment is a one off fee of £1.20 per patient, minimum £6,000, plus travel and VAT with on site support. The ongoing askmyGP subscription also applies.

The remote launch is exactly the same as above, but all communications and meetings with your training partner are remote, meaning the investment is exactly half at 60p per patient plus VAT.

What happens when 45% of demand moves online? Findings from Rydal practice.

Learn more from the extensive evidence base.